Frequently Asked Questions
Everything you need to know about crafting your natural beauty products.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Shipping times vary by location, typically ranging from 3-7 business days within North America.
Are your ingredients and essential oils therapeutic grade?
Yes, we source high-quality, pure ingredients suitable for professional soap and candle making. All our essential oils are 100% pure and undergo rigorous quality testing.
What is your return policy on raw materials?
To ensure the integrity and safety of our products, we cannot accept returns on raw ingredients, fragrance oils, or essential oils once they have left our warehouse.
Do you offer wholesale pricing for large businesses?
We offer tiered volume pricing on many of our products. For bulk quantities exceeding the sizes listed on our website, please contact our sales team for a custom quote.
Are your products cruelty-free?
Absolutely. Voyageur Soap & Candle is committed to ethical sourcing and none of our products or ingredients are tested on animals.
Can I pick up my order in person?
Yes, we offer a local pickup option at our warehouse. Simply select 'Local Pickup' at checkout and wait for your notification email before arriving.